Under Portuguese law, Aura provides consumers with access to the Online Complaints Book.
If you wish to submit a complaint or request additional information, you can do so through the official portal:
👉 Access the Online Complaints Book
Customer Support Contacts
For any questions, please use our contact form available on the website.
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Address: address provided by our customer support team
We are always available to resolve any situation as quickly and fairly as possible. Before submitting a complaint, we invite you to contact us directly so that we can find an immediate solution.