📄 Terms and Conditions

Welcome to Aura. By using our site and making a purchase, you agree to these Terms and Conditions. We recommend that you read them carefully before finalizing any order.

1. Company Identification

Store Name: [Store Name] Aura

Email: contact form

Address: address provided by our customer support team

Tax ID: Tax ID available on issued invoices


2. Object

These Terms and Conditions regulate the use of the Aura website and the terms of sale of products to the end consumer.

3. Orders

  • To place a purchase, the customer must provide true and complete information.

  • After the order is finalized, the customer will receive a confirmation email.

  • Aura reserves the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraud.

4. Prices and Payment

  • All prices are in euros (€) and include VAT at the legal rate in force.

  • Available payment methods will be indicated at checkout.

  • The order will only be processed after payment confirmation.

5. Deliveries

  • Delivery times may vary depending on the product and the carrier.

  • Detailed information can be found in our Shipping Policy.

6. Right of Free Resolution

  • The consumer has the right to return their order within 14 days of receipt, without needing to state a reason.

  • More information can be found in our Returns Policy.

7. Warranty

  • All products are covered by a legal warranty of 2 years, in accordance with European Union legislation.

  • Defective products should be reported to Aura via the contact email.

8. Responsibility

  • Aura is not responsible for delays or failures caused by external factors (strikes, carrier problems, natural disasters, etc.).

9. Processing of Personal Data

  • The processing of personal data is carried out in accordance with the GDPR and can be consulted in our Privacy Policy.

10. Dispute Resolution

  • In case of a dispute, the consumer can resort to the European Union's dispute resolution platform: https://ec.europa.eu/consumers/odr

  • Or to the competent Alternative Dispute Resolution for Consumer Disputes entity in Portugal.

11. Changes

Aura reserves the right to change these Terms and Conditions at any time, with updated versions published on this website.